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Close incidents from a list

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Close incidents from a list

You can use the list view to close multiple incidents with the same close notes.

Before you begin

itil, itil_admin, or admin

Procedure

  1. Select the check box beside each incident to be closed.
  2. Right-click the list header and select Update Selected.
  3. Set the State to Closed and enter close notes in the Additional comments field.
  4. Click Update.
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