Add or remove incident categories or subcategories

  1. Navigate to Incident > Create New.
  2. Right-click the Category or Subcategory field and select Configure Choices.
    The Subcategory field is not on the form by default. You might need to add it.
  3. To add new categories, click New, specify a Label and Value, and click Submit.
  4. To add existing categories, highlight the desired category and click Add.
  5. To remove existing categories, highlight the unwanted category and click Remove.