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Show related incidents

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Show related incidents

Incidents can show related incidents with the Show Related Incidents icon (Show Related Incidents icon).

The Show Related Incidents icon is a reference icon that appears beside the Caller field on the default incident form, when the field is populated. When clicked, it opens a browser window displaying a list of other incidents for same caller.

Display the Show Related Incidents icon

The Show Related Incidents icon (Show Related Incidents icon) displays other incidents related to the referenced record. Administrators can add this icon to any reference field by modifying the dictionary and adding the ref_contributions=user_show_incidents dictionary attribute. The icon appears only for users who have read or write access to this field.
Note: The icon's behavior is defined by a UI Macro named user_show_incidents. If this UI Macro is not active in your instance, this reference field decoration will not be displayed.