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Find related incidents

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Find related incidents

Dependency views can help find related incidents based on configuration items (CI).

If a configuration item is attached to an incident, clicking the map icon displays the dependency views map.

To view any tasks attached to the CI, click on the down arrow next to the CI and select View Related Tasks.

The figure below displays the options available for a CI.

Figure 1. CI options

This enables the service desk can find related tasks using the information gathered by the CMDB.