Incident Alert Management features

You can use the Incident Alert Management application to:

  • Create an incident alert when a crisis occurs.
  • Set up contact responsibilities to identify the individuals who receive automatic notifications when incident alerts are created. Self-service users can subscribe to incident alerts if they want to receive notifications.
  • Manage incident alerts to improve communication while dealing with the crisis.
  • Use the optional Notify feature to send notifications by SMS messages and voicemails, and to set up conference calls.
  • Monitor events and results with the incident alert dashboard and reports. s