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Incident Alert life cycle

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Incident Alert life cycle

Incident alerts are created with a New state. They follow a process that finishes with the Closed or Cancelled state.

A series of rules ensure that the alert progression is controlled and standardized.

Table 1. Incident Alert Stages
  • From New, the state can be changed to Work in Progress, Cancelled, or Resolved.
    • The state automatically changes from New to Work in Progress if the Actions Taken field is updated.
  • From Work in Progress, the state can be changed to Resolved or Cancelled.
    • Only the alert creator or a user with the admin role can cancel an incident alert.
  • From Resolved, the state can be changed to Closed.