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Process incident alerts

Process incident alerts

After creating an incident alert, the incident alert administrator can process it through a set of predefined states to ensure efficient and consistent handling.

After creating an incident alert, the incident alert administrator can process it through a set of predefined states to ensure efficient and consistent handling. The incident alert administrator may also be assigned the contact responsibility of Duty Manager.

When an incident alert is resolved, the incident alert administrator can run a post incident review, and can generate a report for that review from within the incident alert.

The incident alert administrator can also view the dashboard and run reports on incident alerts.

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.