Configuration Management

With the ServiceNow® Configuration Management application, build logical representations of assets, services, and the relationships between them that comprise the infrastructure of your organization. Details about these components are stored in the configuration management database (CMDB) which you can use to monitor the infrastructure, helping ensure integrity, stability, and continuous service operation.

CMDB Identification and Reconciliation is a core feature in Configuration Management which provides a mechanism for identifying and reconciling data when different data sources such as Discovery create and update CI records.

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