CMDB Identification and Reconciliation

The Identification and Reconciliation application provides a centralized framework for identifying and reconciling data from different data sources. It helps maintain the integrity of the CMDB when multiple data sources such as Discovery, import sets, and manual entries are used to create and update CI records.

The use of multiple sources increases the risk of introducing inconsistencies through duplicate records. To maintain the integrity of the database, it is important to correctly identify CIs and services so that new records are created only for CIs that are truly new to the CMDB. Identification and Reconciliation helps you prevent duplication of CI records, reconcile CI attributes, reclassify CIs, and allow only authoritative data sources to update the CMDB.

See the ServiceNow Developers site for API information.