Process a change request You can approve, implement, review, and close a change request. Before you begin Role required: itil, admin, or change manager Before you process a change request, ensure that you have detected any change conflicts and performed risk assessment. Procedure You can perform the following actions on a change request based on your role. OptionDescription Approve or reject a change requestRole required: change management Open the approval record and click Approve to approve the change request or Reject to reject it.The change request moves into the Scheduled state if it is approved or to New state if it is rejected. Implement a change requestRole required: change management Click Implement to put the change request into action.The change request moves into the Implement state and the workflow creates two change tasks: Implement and Post-implementation testing. Review a change requestRole required: change management Click Review after reviewing the details on the change request. The change request is moved to the Review state. All active change tasks are set to Closed Incomplete. Close a change requestRole required: change management Click Close after entering the change request closure information in the Closure Information section.The change request is closed. Perform bulk changes to CIs on a change requestYou can perform bulk changes to CIs from the change request form.Place a change request on holdYou can put a change request on hold if it is not in the New, Canceled, or Closed state.