Add affected CIs to change requests using dependency views

You can use the dependency views to identify dependent CIs affected by a change request and then add them to the Affected CI(s) related list.

Before you begin

Role required: admin, change manager

About this task

When a change request is associated to a configuration item, the change record becomes accessible from dependency views. This makes the affected services easy to assess.

Note: Ensure that you configure the change request form to display the Affected CI(s) related list.

Procedure

  1. In the change request, click the dependency views icon next to the Configuration item field.
    Note: If there are critical change requests attached to the database, the map includes the business services that rely on that database. The database icon has a blinking glyph on the lower left edge that indicates any issues with the node.
    The configuration item in the map with all its dependent CIs are displayed.
  2. Click the down arrow next to the CI to display a list of tasks and issues with the CI.

    The list may contain one or more change requests, and follow-on audit tasks. You can open each record from this list.

  3. Click the task number to display the complete list of tasks attached to this server.

    You can view the user assigned to the change and also open the record for more information.

  4. To change the map configuration, select a format from the Layout field or use the filter panel to filter the map.

    The dependency views highlights the affected CIs that are dependent on the database.

  5. To add an affected CI to the change for the database, click the drop-down arrow next to the highlighted node and select Add Affected CI(s).
    You can view the Affected CI(s) related list on the change request.