Standard change catalog supports the standard change process by storing all the changes
that have been approved by Change Management as standard changes.
Standard changes are pre-approved, low risk changes with a proven history of success. They are
logically grouped under specific categories.
Change Management controls which changes become available in the catalog through a proposal
process within the standard change catalog.
You must have the Service Catalog change requesters itil role to view
the list of available standard changes and raise the appropriate one from the same.
This video demonstrates how standard change catalog works and how it enables change managers to
manage change requests effectively.
Standard change catalog enables you to perform the following:
Create standard change proposals
You can create and modify standard change proposals. You can also filter criteria to view
proposals in various states of progression. You can view the details of every proposal when you
click on a record.
View usage statistics of standard change templates
You can view the usage statistics of a particular template in
theStatistics section. You can view the number of times change requests
have been raised using the standard change template on a monthly basis, the number of times the
change requests have been successful and unsuccessful.
These statistics enable you to make informed decisions regarding the effectiveness of the
standard change template and decide if they needs modification or retiring.
View version history of standard change templates
You can view the history of a particular template in theVersions
related list. You can view all the versions associated with this template also view the
information and statistics related to that specific version.
This history enables you to view how the template has evolved over time and the significant
changes that have been made.
Request pre-approved standard changes
Raising a standard change from a standard change template ensures that pre-approved
information is automatically filled into the necessary fields enabling you to raise changes
faster and expediting the fulfilment of the standard change.
Determine access to standard change templates at user level
Standard change templates are logically grouped under specific categories. These categories
are displayed to users based on user criteria such as user role, geographical location, and