Software license entitlements Software entitlements enable you to define the people or machines to which a specific, purchased software license is assigned. Before you beginRole required: asset About this task Asset managers allocate a license to entitle a user or machine to use the license. For example, a company purchases a software license for 100 rights. The software entitlement specifies the 100 employees or machines that are rightfully assigned a license. If the ServiceNow Discovery tool is used and it finds the software installed on 200 machines, the asset manager can identify the employees or computers that have the software installed without a license. The asset manager can ask users to remove the software from their computers. Built-in rules prevent entitling more licenses than have been purchased. License entitlements use specific software license asset tags. In addition to the mandatory asset tag, an individual person and a specific configuration item can be assigned. The benefits of using software entitlements include the following. If the overall license allotment is exceeded, the asset manager can rapidly address the problem and return to compliant status by either removing unauthorized software or ordering more licenses. If the license allotment is not being used completely, the asset manager can respond by lowering the number of licenses purchased in the future. Procedure Navigate to Asset > Software > Asset License Entitlements. Click New. Complete the form. Field Description Display name Read-only. Name used in record lists. Allocated to The configuration item consuming the license token. Licensed by License granting this token. Cached Read-only. Internal flag set and used by software counters logic. Click Submit. Create an entitlementYou create software entitlements for both CIs and users from the same License Entitlement form.Create a software user license entitlementYou can entitle a user to use one of your software licenses.Entitle a license to a configuration itemYou can entitle a license to a configuration item, such as a computer or server, or a location, such as a city of building.Entitle a license to a user or locationYou can entitle a license to an individual user.