Use NotifyNow to send SMS codes for enrollment and verification

You can configure the password reset application to send SMS enrollment and verification codes using ServiceNow NotifyNow (via Twilio). NotifyNow is tightly integrated with the workflow engine and business rules and delivers a highly configurable and trusted way to deliver SMS messages.

Before you begin

Role required: admin

About this task

NotifyNow requires a separate contract with Twilio.


  1. Enroll for a Twilio account and telephone number at
  2. Activate the Notify plugin.
  3. Associate the Twilio account with Notify.


No other configuration is required. Users who request password change or reset will now receive SMS codes through NotifyNow.