Password Reset verifications

Each verification specifies the method and process for verifying the identity of the user that is attempting to reset their password. You can create a verification based on either a verification type (a template) or one of the example verifications that is included with the base system.

Verifications included with Password Reset

The Password Reset application includes the following verifications that you either can use as they are or can customize.
  • SMS Verification: Implements a self-service or service-desk password reset model that relies on auto-generated code numbers. You have the option of making use of the ServiceNow Notify feature to send the SMS codes.
  • QA Verification: Implements a self-service password reset model with questions that the admin creates and answers that the user supplies during enrollment. During password reset, the system poses a specified number of questions to verify user identity.
  • Personal Data - Enter User Name: Implements a self-service password reset model that relies on user information that is available in the system.
  • Personal Data - Confirm Email Address: Implements a self-service password reset model that relies on user information that is available in the system.

Verifications included with the demo data

The demo data adds Sample Mock Verification #1 and #2. Both verifications are based on the Mock Verification type.