Service desk processes: Resetting passwords The specific details of the password reset process vary depending on the verification type and settings you have chosen. Also, depending on your organization's password reset requirements, users can reset their passwords through a publicly accessible web page, or service desk employees with the password_reset_service_desk role can perform password resets on behalf of users. To see a video on resetting a user's password, go to Resetting User Passwords (Video). View requests for password resetThe Reset Requests module displays the current status of each password reset request from the Password Reset Request table [pwd_reset_request].Specify lockout for failed login attemptsThe system provides inactive script actions that enable you to specify the number of failed login attempts before a user account is locked and to reset the count after a successful login.Reset a passwordThis example shows how service desk employees can reset passwords using email verification with the unlock user account feature enabled.Subscribe to a blocked user notificationYou can receive email notifications when the number of users that are blocked, or locked, exceeds the password blocked threshold.View blocked usersA blocked user is a person who is prevented from logging in to the system if certain events occur.Unblock a userYou can unblock a blocked user.Unblock a user whose password was reset by Service DeskWhen a user's password is reset by Service Desk, the Blocked status is not reset. You must reset it manually to unblock the user.