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Service desk processes: Resetting passwords

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Service desk processes: Resetting passwords

The specific details of the password reset process vary depending on the verification type and settings you have chosen. Also, depending on your organization's password reset requirements, users can reset their passwords through a publicly accessible web page, or service desk employees with the password_reset_service_desk role can perform password resets on behalf of users.

To see a video on resetting a user's password, go to Resetting User Passwords (Video).