Modify display for CI properties

You can control what configuration item (CI) properties Service Mapping displays in the Properties pane.

Before you begin

It is recommended that you familiarize yourself with the notion of views.

Decide which CI types you need to modify.

Decide whether you want to modify parent CI types to see the change in all their child CI types.
  1. In your ServiceNow user interface, navigate to Tables.
  2. Set the search field to Name, and enter the relevant CI type.

    The list of all CI types that match the name is displayed.

  3. Check the Extends table column to see the parent CI types.

Role required: sm_admin

About this task

When working with Service Mapping maps, the Properties pane displays properties for CIs and connections you select in a map. Since there are dozens of properties to display, you may want to change what properties and in what order the Properties pane displays.

The properties and their order come from a combination of the CI type definition and the view for this CI type.

Preconfigured CI types that come with the ServiceNow platform form a hierarchy where some CI types serve as parents to others who automatically receive their parent's attributes in addition to parameters you configure specifically for them. CI type hierarchy is used widely for configuring CI behavior, relationships, and display. Child CI types inherit their parents properties.
Child CI types inherit their parent's properties.
The view that controls the property display in Service Mapping is called sa_map_properties. You can assign it to new CI types or modify it for CI types which already have it. Use the CI type hierarchy to configure the sa_map_properties view:
  • The parent CI type at the top of the hierarchy is cmdb.
  • If you do not define the view for a child CI type, Service Mapping displays properties configured for its parent with the addition of all properties of this child CI type.

    A view is configured only for the parent CI type, not the child CI type.
  • If you define the view for a child CI type, it includes only properties you specifically added. Service Mapping does not display any of its parent properties automatically.

    A separate view is configured for the child CI type.
  • If you do not add a parent CI type or its child CI type to the view, Service Mapping uses the next CI type up the hierarchy that was added to the view in addition to all properties of all parent CI types in the hierarchy between this child CI type and the parent CI type up the hierarchy that is added to the view.
For example, if you define the sa_map_properties view for the CI type for Windows Servers, the same properties are displayed for all Windows Servers.

Example of the Properties pane displaying the same properties for CIs belonging to the same type.

You can modify the view at any time.


  1. In your ServiceNow user interface, navigate to Service Mapping > Business Services > Discovered Services.
  2. Click View map for the map that contains required CIs.
  3. In the business service map, select a CI property.
  4. In the Properties pane, click Detailed Properties.

  5. In the CI Detailed Properties page, click the Additional actions icon and select Configure > Form Layout.
  6. In the View name list under For view and section, define which view you want to modify:

    The graphic shows the View name list.
    • Select sa_map_properties if it appears in the list, or
    • If sa_map_properties does not appear in the list:
      1. Select New.
      2. In the View name field, enter sa_map_properties.
      3. Click OK.
  7. To add properties to the view, from the Available pane, select properties you want to display and click the Add button.
  8. To remove properties from the view, from the Selected pane, select properties you want to hide and click the Remove button.
  9. Use the Move up and Move down buttons to define the order in which the properties appear.
  10. Click Save.
  11. Click Update.
    The Properties pane displays the properties you selected.
  12. If necessary, repeat the procedure for other CI types.