Applicative credentials for Service Mapping

Some applications require separate credentials from credentials of the host on which they run. This type of credentials is referred to in ServiceNow as applicative credentials.

A typical credential contains a user name and a password for logging into a CI. While most CIs require only one credential for accessing them, sometimes separate credentials are configured for the host and for the application for extra security. This type of credentials is referred to in ServiceNow as applicative credentials.

If you used applicative credentials for any CIs on your infrastructure, you must configure these credentials in Service Mapping so that it can access such CIs.
Note: If your organization does not use applicative credentials, it is enough to configure credentials necessary for accessing hosts.
Typically, the following applications require applicative credentials:
  • ABAP SAP Central Services (ASCS)
  • Citrix Delivery Controller
  • Generic application
  • IBM DB2
  • IBM WebSphere Message Broker Flow
  • IBM WebSphere Message Broker
  • IBM WebSphere MQ
  • IBM WebSphere MQ Queue
  • Microsoft Exchange CAS
  • Microsoft Exchange Mailbox
  • Microsoft Exchange Hub Transport Server
  • Microsoft .NET commands
  • Microsoft SharePoint
  • Microsoft SQL Database (for Microsoft BizTalk discovery only)
  • MySQL Server
  • Oracle Advanced Queue Queue
  • Oracle Database
  • SAP Central Instance
  • SAP Central Services (SCS)
  • SAP Evaluated Receipt Settlement (ERS)
  • SAP Java Cluster
  • SAP NetWeaver Dialog Instance
  • SQL Server Reporting Service (SSRS)
  • Tibco EMS Queue
  • Tibco Enterprise Message Service (EMS)
Field Description
Name Name of the credential. It is recommended to use a descriptive name like Oracle DB or London Oracle DB (for an Oracle database).
Active Select this check box for Service Mapping to use this credential.
User name Enter the actual user name of the applicative credential.
Password Enter the actual password of the applicative credential.
CI type Select a CI type to which the CI belongs.
Applies to Select the MID Server corresponding to a relevant location or select All MID servers.
Order Enter a number from 1 to 100 for order in which Service Mapping uses this credential in case of shared credentials. A credential with an assigned value of1 is used first.