Verify the MID Server account access The MID Server account is used for communication with the ServiceNow instance. Before you beginRole required: Admin About this taskYou can confirm that the MID Server account was created successfully and the account has connectivity to the ServiceNow instance. Procedure On the MID Server host, open a supported web browser. Navigate to the ServiceNow instance. If the account is already logged into the instance, log out. Right-click the header and select Save. Use the previously created MID Server user credentials and sign in. If the user name or password includes special characters, make sure that you edit the config.xml file to allow for well-formed XML.