Configure Windows MID Server service credentials

MID Server service credentials are required so the MID Server can communicate with devices on your network.

About this task

By default, the MID Server service runs as a local system account. You should change the service credentials so the MID Server can run using the domain account, or using a specific user account that already has the necessary access.
Note: Service credentials are not the same as the MID Server user credentials: the service credentials allow communication between the MID Server and your network, while the MID Server user credentials allow communication between the MID Server and the instance.


  1. Open the Windows Services console.
  2. Double-click the ServiceNow <MID Server name> service for each MID Server.
  3. Select the Log On tab.
  4. Set Log on as privileges with Domain User or Local Admin credentials.
  5. In the General tab, set Startup type to Automatic.
  6. Click OK.
  7. Restart the ServiceNow <MID Server name> service, and make sure that ServiceNow\<MID Server name>\agent\logs\agent0.log does not have error messages. If the MID Server does not start, see the ServiceNow knowledge article Review the agent log for MID Server errors (article KB0535148).
  8. On the instance this MID Server is connected to, navigate to MID Server > Servers. If Discovery is installed, navigate to Discovery > MID Servers.

    All MID Servers connected to this instance are listed.

  9. Make sure that the Status of the MID Server you just installed is Up.