View root cause CIs in a correlated alert group

For alerts associated with business services, you can view root cause CIs from RCA correlated alert groups in the Event Management dashboard and alert console.

Before you begin

Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

Procedure

  1. Navigate to Event Management > Dashboard or Event Management > Alert Console.
  2. Click Correlated Alert Groups.
    If a root cause CI has been identified for a business service alert group, the group name is formatted as: 'Root Cause CI:<root cause CI>'
  3. Click an RCA correlated alert group to display the root cause CI and details about all the alerts in that group.