The All Alerts list shows you the alert maintenance status. The Maintenance field
indicates whether someone is working to resolve issues for the CIs that are related to the alert. The field
is re-evaluated with each new related event.
Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user
The alert maintenance status can change for the following reasons:
- A user selected the Maintenance check box on the
- If all previous events associated with the alert are in maintenance, the
alert Maintenance field can automatically set to
true to show that maintenance is in progress.
- However, if an alert Maintenance field is false but the related CI is in maintenance as a result of a change request, any subsequent events do not put the alert into maintenance. For example, if an alert is created for a router and an hour later the router is taken down for maintenance, it is still assumed there was a problem before maintenance started and the issue should not be ignored.
Review the Maintenance column for each alert.
A value of true
indicates that someone is correcting the alert and all related CIs.
Note: If the Maintenance field is not visible on the Alert form, use the Personalized List to add the field.