View the maintenance status of all alerts

The All Alerts list shows you the alert maintenance status. The Maintenance field indicates whether someone is working to resolve issues for the CIs that are related to the alert. The field is re-evaluated with each new related event.

Before you begin

Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

About this task

The alert maintenance status can change for the following reasons:
  • A user selected the Maintenance check box on the alert.
  • If all previous events associated with the alert are in maintenance, the alert Maintenance field can automatically set to true to show that maintenance is in progress.
  • However, if an alert Maintenance field is false but the related CI is in maintenance as a result of a change request, any subsequent events do not put the alert into maintenance. For example, if an alert is created for a router and an hour later the router is taken down for maintenance, it is still assumed there was a problem before maintenance started and the issue should not be ignored.

Procedure

  1. Navigate to Event Management > All alerts.
  2. Review the Maintenance column for each alert.
    A value of true indicates that someone is correcting the alert and all related CIs.
    Note: If the Maintenance field is not visible on the Alert form, use the Personalized List to add the field.