Import a business service as a manual service

If you have business services that were created on the Fuji release, import them as manual services for the Geneva release so they can be linked to CIs in the CMDB.

Before you begin

Navigate to Event Management > Properties, and edit the Number of connected CI levels when importing a legacy business service into a new manual service (evt_mgmt.import_service.levels) property. Alternatively, after performing the import action described in this procedure, click Populate and select the number of related item layers to import.

Role required: evt_mgmt_admin

About this task

Records in the Business Service [cmdb_ci_service] table are moved to the Service Manual [cmdb_ci_service_manual] table. Derived types, such as user-defined tables, are omitted. After the import:
  • CI information for the manual service appears on the manual service map, Manual Services list, and Event Management dashboard.
  • Future alerts from a manual service appear on the manual service map and in the same places as other alerts.

Procedure

  1. Navigate to Event Management > Manual Services.
  2. Click Import.
  3. Click the business service name, and then click Convert to Manual.
  4. To confirm that the import was successful, navigate to Configuration > Business Services and confirm that the service records are no longer in the Business Service table.
  5. Navigate to Event Management > Manual Services, and confirm that the service records were successfully imported.
    Note: If the Service Configuration Item Associations list is not populated, click Populate and select the number of related item layers to import.

What to do next

Update manual service relationships.