Close an alert

An alert can be closed by an event or a user. Closing an alert also closes any related incident that is not already resolved or closed.

Before you begin

Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

Procedure

You can close an alert from the Alert form or the Event Management dashboard.

If the alert has any resolved or closed incidents, a work note is added to the incident indicating that the related alert was closed.

If the alert has an open incident that is not related to any other open alerts, the incident is closed, resolved, or left alone as specified by the evt_mgmt.alert_closes_incident property.