What Event Management can manage Event Management can manage external events and configure alerts for discovered business services, manual services, technical services, and alert groups. Discovered business services A business service is a definition of interrelated CIs from the CMDB. The discovered service, from Service Mapping, includes a topology with mapping relationships, and an impact tree to show outage severity, active or related alerts, and CI properties. Business service information is discovered by Service Mapping. The mapping information appears on dashboards, the Alerts list, and the Events list. Manual services A manual service is a business service that you manually create by selecting CIs to include in the service. Manual service information appears on dashboards with drill-down capability to a map view. Technical services A technical service is a dynamic grouping of CIs, based on some common criteria. For example, you can create a technical service based on location for all web servers or all Oracle databases in Boston. Alert groups Alert groups, not to be confused with correlated alert groups in Service Analytics, show sets of alerts for ease of maintenance.