Event Management architecture Event Management receives and processes events via the MID server. As events occur on various systems, the MID Server connector instance sends the events to the ServiceNow instance. Event Management generates alerts, applies alert rules, and prioritizes alerts for remediation and root cause analysis. You can use a browser to view this information on dashboards, the Alert Console, or from a service map. Figure 1. Event Management architecture Interoperability with Service Mapping Event Management uses discovered services from Service Mapping and correlated alert groups with root cause analysis from Service Analytics to expedite alert resolution.What Event Management can manageEvent Management can manage external events and configure alerts for discovered business services, manual services, technical services, and alert groups.Event Management process flowEvent Management processes events, generates alerts, and manages alert and incident resolution.