Discovery dashboard

The Discovery dashboard is a central place for Discovery users to monitor ongoing Discovery operations. The dashboard consists of reports and gauges that query the database and display the results.

Dashboards are the home pages for products on the ServiceNow instance. The Discovery dashboard provides summary information about your Discovery status, devices, applications, and timeline. It also displays Discovery errors and suggested solutions.

To display the Discovery dashboard navigate to Discovery > Dashboard.

Features of the Discovery dashboard

The Discovery dashboard displays:

  • The current progress of the actively running Discovery schedules.
  • Discovered devices, by category and time discovered.
  • Errors that occurred during a Discovery schedule that has run.
  • Credentials that were either not required or unused by a Discovery schedule.
  • Upcoming Discovery schedules in the timeline form.

The Discovery dashboard components

You can customize the reports and gauges on the dashboard to display statistics important to your environment.

Active Discovery Status gauge

The Active Discovery Status gauge displays the progress of an actively running Discovery. The information displayed is pulled from the Discovery Status module. The Progress field of the status record specifies the percent complete of the Discovery schedule. The percent complete is calculated based on previous runs of the same Discovery schedule. The progress field is empty in the following cases:
  • When you use DiscoverNow
  • When you use Discovery from a configuration item (CI).
  • During the first run of a Discovery schedule.
Figure 1. Active Discovery Status gauge

Newly Discovered Devices gauge

The Newly Discovered Devices gauge displays the count of the devices that the Discovery application has identified in the last 7 days, grouped by the class of the device.

Figure 2. Newly Discovered Devices gauge

Total Discovered Devices gauge

The Total Discovered Devices gauge displays the total count of the devices that the Discovery application has identified in the last 30 days, grouped by the class of the device.

Figure 3. Total Discovered Devices gauge

Unrefreshed Devices gauge

The Unrefreshed Devices gauge displays devices that were discovered up to a year ago, but have not been identified in the last 30 days, grouped by the class of the device.

Figure 4. Unrefreshed Devices gauge

Newly Discovered Applications gauge

The New Applications Discovered gauge displays the count of new applications that the Discovery application has identified in the last 7 days, grouped by the class of the application.

Figure 5. Newly Discovered Applications gauge

Total Discovered Applications gauge

The Total Discovered Applications gauge displays the total count of the applications that the Discovery application has identified in the last 30 days, grouped by the class of the application.

Figure 6. Total Discovered Applications gauge

Unrefreshed Applications gauge

The Unrefreshed Applications gauge displays applications that were discovered up to a year ago, but have not been identified in the last 30 days, grouped by the class of the application.

Figure 7. Unrefreshed Applications gauge

Active Discovery Errors gauge

The Active Discovery Errors gauge lists the errors that are generated by each active Discovery. The errors for a specific Discovery are overwritten when that Discovery runs again. This gauge displays the following data:

Table 1. Active Discovery Errors gauge data
Column Description
Created Timestamp of the error message.
Short message Contents of the error message generated during the Discovery run.
Help Link to a suggestion on how to fix the error. In some cases, the link will be specific to the error. In other cases, the link points to a general page that has the solution to a collection of common errors.
IP IP address of the asset on which the error was detected.
Discovery status Discovery status number.
Figure 8. Active Discovery Errors gauge

Unused Credentials gauge

The Unused Credentials gauge lists the credentials that are not being used by the Discovery or Orchestration applications at the current time.
Note: This may include credentials for a Discovery that has been scheduled but not run for the first time.
Figure 9. Unused Credentials gauge

Upcoming Discovery Schedules gauge

The Upcoming Discovery Schedule gauge is a graphical display of the Discovery schedules that are scheduled to be executed in the next 30 days. Each row in the timeline is a unique Discovery schedule. Different spans on the same line show the upcoming Discovery runs of that schedule. Each span represents the estimated time it will take to complete the run. The blue color inside the timespan is the actual completion time. The grey color is the maximum run time of that schedule.

You can use the timeline to determine if your scheduled Discovery runs are spread out over time, rather than all running at once.

The following Discovery scheduled runs do not appear in the timeline.
  • When you use a Quick Discovery.
  • When you use Discovery from a configuration item (CI).
  • When the Discovery Schedule run type is On Demand.
Figure 10. Upcoming Discovery Schedules gauge