User roles installed with ServiceNow provider ServiceNow Provider installs or modifies these user roles. User roles Table 1. User roles User role Contains roles Description Configuration Automation user config_auto_user A basic role with access to Self Service application for requesting items from the Service Catalog. Configuration Automation administrator config_auto_admin Can create and modify configuration templates, configuration workflows, and node groups. Can perform all configuration actions using the ServiceNow Provider. Note: This role also grants workflow_admin privileges and may edit any workflow, not just configuration workflows.