JDBC activity designer Create a custom JDBC activity to automate database queries and updates in a ServiceNow instance and perform operations on the data from external databases. You must purchase Orchestration to use the JDBC template. For specific information about using the tools in the activity designer, refer to these resources: Orchestration activity designer Activity designer variables Orchestration activity parsing rules Note: If you are transferring data into a ServiceNow instance from an external data source, use Import sets. The JDBC custom activity transfers data between external data sources and is not intended to bring data into ServiceNow tables. Create a JDBC activityUse this procedure to create a custom JDBC workflow activity.