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Activate and configure the Password Reset application

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Activate and configure the Password Reset application

Password Reset is available as a separate subscription from the rest of the ServiceNow platform and requires the Password Reset plugin. The plugin activates related plugins if they are not already active and includes example verifications. For more information, contact your ServiceNow account representative.

Before you begin

Role required: admin


  1. Navigate to System Definition > Plugins.
  2. Right-click the plugin name on the list and select Activate/Upgrade.

    If the plugin depends on other plugins, these plugins are listed along with their activation status.

  3. (Optional) If available, select the Load demo data check box.

    Some plugins include demo data—sample records that are designed to illustrate plugin features for common use cases. Loading demo data is a good policy when you first activate the plugin on a development or test instance. You can load demo data after the plugin is activated by repeating this process and selecting the check box.

  4. Click Activate.