Workflows installed with Password Reset

The ServiceNow platform installs these password reset workflows that you can use as examples to create your own.

Password reset workflows

The following password reset workflows are used for connecting to a credential store.

Table 1. Credential store password reset workflow
Workflow Description
Pwd Reset - Local ServiceNow The current (local) instance.
Pwd Reset - Master The password reset master workflow.
Pwd Reset - Mock Fatal An example workflow to use in password reset testing to simulate a fatal error. No retries.
Pwd Reset - Mock Non Fatal An example workflow to use in password reset testing to simulate a non-fatal error.
Pwd Reset - Mock Success An example workflow to use in password reset testing to simulate a successful completion.

Connection test workflows

The following workflows are used for performing a connection test.

Table 2. Credential store connection test workflow
Workflow Description
Pwd Connection Test - Local SN Workflow for local instance connection test.
Pwd Connection Test - Master A master workflow to test credential store connectivity.
Pwd Connection Test - Mock Failure An example credential store connection test that simulates a failed connection.
Pwd Connection Test - Mock Success An example credential store connection test that simulates a successful connection.

Get user unlock state workflows

The following workflows are used to get a user's unlock state.

Table 3. Credential store user unlock state workflow
Workflow Description
Pwd Get Lock State - Local SN Workflow to get a user's lock state for the local instance.
Pwd Get Lock State - Master A master workflow to get a user's lock state.

Unlock user workflows

The following workflows are used to unlock a user.

Table 4. Credential store unlock user workflow
Workflow Description
Pwd Unlock Account - Local SN Workflow to unlock a user's account for a local instance.
Pwd Unlock Account - Master A master workflow to unlock a user's account.