Create vendor credit from the Outage form

You can create vendor credit from the Outage form.

  1. If the Create Vendor Credit related link does not appear on the Outage form, define a vendor in the referenced table.
    1. Click the Configuration Item field reference icon (The Configuration field reference icon).
      This opens the Service Offering form.
    2. Select a vendor.
    3. Click Update.
      The Outage form appears with the related link available.
  2. Navigate to Business Services > Outages.
  3. Locate the configuration item involved in the outage and click Outage in the Type column.
  4. In the Outage form, click the Create Vendor Credit related link.
    The Vendor Credit form appears with this data pre-populated:
    • Vendor
    • Service offering
    • Vendor contract
    • Related outage