Contents IT Business Management Previous Topic Next Topic Create vendor credit from an incident Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Create vendor credit from an incident You can create vendor credit from an incident. About this task Create vendor credit records from incidents opened against business services only. Other CI types do not have service offerings and cannot be configured for vendor credit. Procedure If the Create Vendor Credit related link does not appear on the Incident form, define a vendor for the incident. Select Awaiting Vendor from the State field. This action shows the Vendor and Vendor ticket fields. Complete both required fields. Click Update. The related link appears on the Incident form. Navigate to Incident > Open. Open an incident for a vendor's product. Click the Create Vendor Credit related link. The Vendor Credit form appears with this data pre-populated: Vendor Related incident Service offering Vendor contract On this page Send Feedback Previous Topic Next Topic
Create vendor credit from an incident You can create vendor credit from an incident. About this task Create vendor credit records from incidents opened against business services only. Other CI types do not have service offerings and cannot be configured for vendor credit. Procedure If the Create Vendor Credit related link does not appear on the Incident form, define a vendor for the incident. Select Awaiting Vendor from the State field. This action shows the Vendor and Vendor ticket fields. Complete both required fields. Click Update. The related link appears on the Incident form. Navigate to Incident > Open. Open an incident for a vendor's product. Click the Create Vendor Credit related link. The Vendor Credit form appears with this data pre-populated: Vendor Related incident Service offering Vendor contract
Create vendor credit from an incident You can create vendor credit from an incident. About this task Create vendor credit records from incidents opened against business services only. Other CI types do not have service offerings and cannot be configured for vendor credit. Procedure If the Create Vendor Credit related link does not appear on the Incident form, define a vendor for the incident. Select Awaiting Vendor from the State field. This action shows the Vendor and Vendor ticket fields. Complete both required fields. Click Update. The related link appears on the Incident form. Navigate to Incident > Open. Open an incident for a vendor's product. Click the Create Vendor Credit related link. The Vendor Credit form appears with this data pre-populated: Vendor Related incident Service offering Vendor contract
