Use Vendor Performance Vendor managers use the Vendor Performance application to manage and compare the vendors their organization works with. Use the Vendor Performance application with information from the Assessments application to rank the importance of your vendors and to detect possible problem areas, such as contract breaches and incidents. Create vendor contacts and activities to keep track of important people and events related to vendors. If you are new to using Vendor Performance, see Vendor Performance Process for usage suggestions. Vendor assessmentVendor assessments enable organizations to evaluate, score, and rank any vendor in the system using custom questionnaires for users to complete and using scripts that query the database directly.Vendor managersUsers with the vendor_manager role can create and modify vendor records, vendor types, vendor contacts, vendor activities, and bubble charts.Vendor typeVendor types group vendors that offer similar goods and services.Create a new vendor recordDefine the vendors you want to evaluate by creating new vendor records or adding information to existing vendor records.Create a vendor contactVendor contacts are vendor employees you can contact to request assistance, report issues, or resolve problems.Create vendor activityVendor activities enable vendor managers and ITIL users to record and track significant vendor-related activities.