Set up the Scrum environment The first step in the Scrum process flow is setting up the environment. Remove any customizations from the existing SDLC - Scrum application. Failure to do so might affect the functionality in the Scrum Process Pack. Activate the Scrum Process Pack plugin. Assign scrum roles to the users in your instance. Delete a previous scrum customizationIf you customized the SDLC - Scrum application, delete these customizations before activating the Scrum Process Pack to ensure that all features in the Scrum Process Pack work properly.