Installed with the Scrum Process Pack A number of new roles and permissions are provided with the SDLC Scrum Process Pack. Menus and modules Properties Navigate to SDLC (Scrum Process) > Administration > Properties to configure the following properties:Table 1. Properties Properties Description com.snc.sdlc.scrum.pp.progress.story.states Stories in any one of the states specified in this comma separated list are shown in the progress board (in the order specified). com.snc.sdlc.scrum.pp.progress.task.state Tasks in any one of the states specified in this comma separated list are shown in the progress board (in the order specified) com.snc.sdlc.scrum.pp.task_uses_actual_hours Enable the Actual hours field in the Scrum Task form. Displays actual hours of tasks on the task progress board. com.snc.sdlc.scrum.pp.progress_board_parent_updates Specifies whether changes to tasks in the progress board update their parent stories. com.snc.sdlc.scrum.pp.default_sprint_length The default sprint length (in days) used if the length cannot be calculated from the sprint. com.snc.sdlc.scrum.pp.burndown.ideal.linear Draws the burndown chart ideal line as a straight line. Changes to Tables and States New states in the Scrum Process Pack override previous states for all scrum tables. The Scrum Process Pack introduces the following changes to the SDLC - SCRUM tables: Table 2. Changes to Tables and States Table Update Scrum Task [rm_scrum_task] Updated states Custom Type values added Priorities defined Testing Task [rm_test] Records are converted into records in the Scrum Task [rm_scrum_task] table. Documentation Task [rm_doc] Records are converted into records in the Scrum Task [rm_scrum_task] table. Release Task [rm_task] Records identified as being used in a scrum context are converted into records in the Scrum Task [rm_scrum_task] table. Story [rm_story] State and priority fields for records adjusted. An attempt is made to determine the sprint and release to which they belong. Epic [rm_epic] Records have their states updated. Sprint [rm_sprint] Records have their State fields updated. An attempt is made to determine the release to which they belong. Release [rm_release_scrum] Records have their State fields updated. Product [rm_product] Records cloned as records in the Application Model [cmdb_application_product_model] table. Assign scrum rolesAssign the appropriate ServiceNow roles to those users, scrum masters, product owners, and team members who are taking part in the scrum process.