The ServiceNow® Agile Development — Unified Backlog application helps you maintain a centralized backlog for records of different task types, such as defects, problems, or enhancements. Prioritize different task types from one location, and automatically create stories for these records, saving time.

The work flow described here represents the common practice of creating and managing records using the Agile Development — Unified Backlog with Agile Development 2.0.
Set up a triage board

Define filter criteria and create your triage boards. Triage boards help you view records of a specific task type,giving better visibility. For example, you can create one triage board for defects and another for incidents. The triage board is automatically updated with any new record that matches the defined filter criteria.

See Set up a triage board in Agile Development 2.0

Triage records
From the Backlog tab of the Agile board, you can:
  • View the total numbers of records in the triage boards of all task types
  • Open the triage board of a specific task type
  • Edit the filter definition of an existing triage board

Defects triage board in the Backlog section on the Agile board

You can triage the records and add them to your product or team backlog. Items added to the backlog from the triage board will also have stories created for them automatically. See Triage items and add them to a backlog in Agile Development 2.0.

Associated story for a defect added from triage board. The form shows two tabs, one for the original defect and another for the story created for this defect.

Assign records

After a record is added to the backlog from a triage board, treat it as you would a regular story. You can assign it to the relevant product teams and schedule it for upcoming sprints. See Plan your sprint activities in Agile Development 2.0.

Work with the assigned records in a board view
Records from a triage board are represented by stories on the Agile board. You can track the status of these stories from the Story board view of the Sprint Tracking tab. See Track progress of stories for a sprint in Agile Development 2.0.
When you move these stories to different lanes on the story board to update their state, the state of the associated story is updated but the state of the original triaged record remains the same. To change the state of the original record, open the story and switch to the original record tab.