Agile Development — Unified Backlog
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- UpdatedAug 1, 2024
- 2 minutes to read
- Xanadu
- Software Development Lifecycle
The ServiceNow® Agile Development — Unified Backlog application helps you maintain a centralized backlog for records of different task types, such as defects, problems, or enhancements. Prioritize different task types from one location, and automatically create stories for these records, saving time.
- Set up a triage board
Define filter criteria and create your triage boards. Triage boards help you view records of a specific task type,giving better visibility. For example, you can create one triage board for defects and another for incidents. The triage board is automatically updated with any new record that matches the defined filter criteria.
- Triage records
- From the Backlog tab of the Agile board, you can:
- View the total numbers of records in the triage boards of all task types
- Open the triage board of a specific task type
- Edit the filter definition of an existing triage board
You can triage the records and add them to your product or team backlog. Items added to the backlog from the triage board will also have stories created for them automatically. See Triage items and add them to a backlog in Agile Development 2.0.
- Assign records
After a record is added to the backlog from a triage board, treat it as you would a regular story. You can assign it to the relevant product teams and schedule it for upcoming sprints. See Plan your sprint activities in Agile Development 2.0.
- Work with the assigned records in a board view
- Records from a triage board are represented by stories on the Agile board. You can track the status of these stories from the Story board view of the Sprint Tracking tab. See Track progress of stories for a sprint in Agile Development 2.0.