Reassign a certification task

About this task

Users with the certification_admin role can reassign any certification task in the Work in Progress state. Tasks in Closed Complete, Closed Incomplete, or Cancelled state cannot be reassigned. When a task is reassigned, ServiceNow sends a message to the current task owner and the new task owner.

The event associated with the reassignment is named cert_task.reassign and the email notification is named Certification Task Reassignment. To edit the text of the email message that is sent, edit the Certification Task Reassignment email notification directly.

To reassign a certification task:


  1. Navigate to Data Certification > Tasks > All Tasks.
  2. Click a certification task Number.
  3. Enter a new name in the Assigned to field.

What to do next

For more information, see Email notifications.