Fulfill certification tasks

After you execute a certification schedule manually or at a scheduled time, the ServiceNow system performs certain actions.

After you execute a certification schedule manually or at a scheduled time, ServiceNow performs the following actions:
  • Creates tasks for any records that meet the filter requirements in the specified table, such as those from the Configuration Item [cmdb_ci] table.
  • Assigns the new tasks to the user or group identified in one of these certification schedule fields:
    • Assign to
    • User
    • Assign to group
    • Group
  • Places the new tasks in the Work in Progress state.
  • Adds the certification schedule Short description and Assigned to values to the corresponding fields on the certification task record.
  • Adds the certification schedule Days to complete and Complete by date fields to the certification task record, based on when the task is created.
Note: If the certification filter does not match any CIs, the system sets the State to Closed Complete and the Percent complete to 100.

To view tasks assigned to you, navigate to Data Certification > Tasks > My Tasks.

The following information is tracked on the certification task record:

Table 1. Certification task record
Field Description
Number An identification number for the certification task.
Assigned to The user responsible for certifying the data.
Assignment group The group responsible for certifying the data.
Complete by [Read-only] A date field containing a deadline for the task. This field is automatically filled in based on the Days to Complete field on the certification schedule.
State [Read-only] The current state of the certification task. The selections are: Work in Progress, Closed Incomplete, Closed Complete, and Cancelled.
Percent complete The task progress as a percentage. This field is read-only when a task is in a Closed Incomplete, Closed Complete, or Cancelled state.
Escalation [Read-only] The escalation level of the task. When 0-49% of the time to Complete By has elapsed, this field is set to Normal. At 50%, this field changes to Moderate and an email reminder is sent to the task owner. At 75%, this field changes to High and an email reminder is sent to the task owner and the task owner's manager. At 95%, this field remains set to High, but a second email reminder is sent to the task owner and manager.
Short Description A short description of the task. This field is automatically filled in with the text from the associated certification schedule's Task description field.
Work notes Information about work performed on the certification.