View an audit result in the Compliance view

After an audit has run, you can view the results and follow-on tasks from the Compliance view in the records of every CI audited.

About this task

This view is available only for systems that use the default CI classes provided with the base ServiceNow system, such as Hardware, Software, and Computer. For information about creating views, see View Management.

Procedure

  1. Navigate to Configuration and open the record of a CI that was included in a compliance audit.
  2. Right-click the header bar and select View > Compliance from the context menu.
    View Compliance
    The Audit Results Compliance View appears.
    Audit Results Compliance View
    Table 1. Audit Results Compliance View List Descriptions
    Lists Description
    Passed Audit Results Lists audits for this CI that passed without discrepancies. The information includes the versions of the template and filter used. Records are grouped first by audit, and then by creation date and time.
    Failed Audit Results Lists all failed audits for this CI. The information includes the discrepancy data, the follow-on task, and the versions of the template and filter used. Records are grouped first by audit, and then by creation date and time.
    Follow On Tasks Lists all follow-on tasks generated from audit discrepancies for this CI.