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Certification follow-on tasks

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Certification follow-on tasks

The ServiceNow system can automatically generate and assign follow-on tasks to correct discrepancies detected during compliance audits.

You configure and assign these tasks as needed to qualified users or groups in the audit record. Any follow-on task can be reassigned by a user with the certification_admin role. The Audit Results related list in the Follow On Task form contains links to the records that failed.