HR surveys HR surveys let users rate their satisfaction with HR case resolution, and provide management with feedback to improve HR processes. Two predefined HR surveys are provided: HR Request Satisfaction Survey and HR Exit Survey. HR administrators and HR managers can edit HR surveys and the associated trigger conditions. The HR Request Satisfaction Survey is triggered randomly for 50% of closed or canceled cases. Users receive an email with the survey link after they accept the resolution or when the HR case is canceled. The HR Exit Survey is triggered for employees in the offboarding process. It is sent to all offboarding employees when the HR task state is Work in Progress. HR managers and administrators can review responses by question and see a scorecard. Comments entered by users provide feedback that can be used to improve the performance of HR case management. The following survey options can be configured. The look and feel of the questionnaire, for example, by adding the company logo. Conditional questions that appear when users answer other questions in a certain way. The trigger condition, for example, to send it for every case or to a lower percentage of users. With trigger conditions, the system generates a survey instance each time a specific action occurs on a given table, such as when an HR request closes. You can choose to send a survey every time the condition is met, or set a probability for the system to send a survey at random when the condition is met. Trigger conditions are ideal for sending surveys to measure satisfaction with a recent experience, such as closing an HR request. For more information, see Survey designer Create or modify an HR surveyYou can modify the predefined HR satisfaction surveys to suit the organization's needs, and create new HR surveys.Create or modify HR survey categories and questionsWhen an HR survey definition is created, a survey category is automatically added. You can create questions that are associated with this category or define another category for questions.Publish a new HR surveyYou must publish a new survey before users can complete it.Create a trigger condition for an HR surveyWhen you create a new HR survey, you can add a trigger condition to specify when the survey is sent and to whom.