Customer portal search

Customers can use the search feature on the customer portal home page to search for information related to one or more keywords.

The search feature is located directly below the portal header.

Enter one or more keywords in the search field and click Search or press Enter. The search results page returns information in three categories:
  • related cases
  • knowledge base articles
  • community questions

Selecting a result from one of these lists takes the user to the selected item.

The related cases returned in the search results depend on the user role.

Role Cases Returned
sn_customerservice.customer Cases created by this user, as well as cases created on behalf of this user by the customer administrator, partner, or partner administrator.
sn_customerservice.customer_admin Cases created by this user, cases created on behalf of this user by the partner administrator, and cases related to this user's account.
sn_customerservice.partner Cases created by this user, as well as cases created on behalf of this user by the partner administrator. Results also include any related cases belonging to this partner's customer accounts.
sn_customerservice.partner_admin Cases created by this user, cases created for the partner's account, and any related cases belonging to this partner's customer account.