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Customer Service Management

Customer Service Management

The ServiceNow Customer Service Management application enables you to provide service and support for your external customers through communication channels such as web, email, chat, and telephone. Create cases as needed and route cases to available customer service agents with the necessary skill sets.

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Updates to site content will be made starting around 4am on January 17th (Pacific Time) and lasting approximately 6 hours.  This site may be intermittently unavailable.