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Edit a published service

Edit a published service

The service category manager or editor can edit services within that category.

About this task

When editing a published service, ServiceNow resets the State of the service record from Published to Draft. Changes to the service must be published before the changes appear in the service catalog. The original service is still available until the new draft record is published. Publishing that draft record replaces the original published service.


  1. Navigate to Service Creator > My Published Services.
  2. Right-click a service and select Edit.
  3. Configure any service settings, and add or modify questions.
    Note: For more information on questions, see Add a question and Create a preconfigured question.
  4. Click Save.

Changes to site functionality will be made starting around 6am on January 21st (Pacific Time) and lasting approximately 6 hours.  The site may be intermittently unavailable.