Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Create a preconfigured question

Create a preconfigured question

Preconfigured questions provide a quick way to add commonly-used questions to a service. References to other records can only be used as preconfigured questions, not as generic question types. Each preconfigured question may be added to a particular service only once.

About this task

An administrator can create preconfigured questions using thecatalog item designer.

Procedure

  1. Navigate to Item Designer > Question Types.
  2. Click New.
  3. Select the Preconfigured question check box.
  4. Enter question details.
  5. Click Submit.