Create a preconfigured question

Preconfigured questions provide a quick way to add commonly-used questions to a service. References to other records can only be used as preconfigured questions, not as generic question types. Each preconfigured question may be added to a particular service only once.

About this task

An administrator can create preconfigured questions using thecatalog item designer.


  1. Navigate to Item Designer > Question Types.
  2. Click New.
  3. Select the Preconfigured question check box.
  4. Enter question details.
  5. Click Submit.