Service description fields

The fields in this area are used for all services. The information you enter describes the service, rather than any individual service request. Information entered in these fields appears on the catalog item for the service.

Table 1. Service description fields
Field Description
Name The name of the service, which becomes the catalog item name.
Request Title A one-line description of the item that becomes a subtitle for the catalog item.
Image The image to display when a user views the associated catalog item in the desktop interface. This field appears when the service is configured with Desktop and Mobile or Desktop Only availability. Allowed file types depend on your instance configuration.
Description A description of the service. This description appears when a user views the item in the service catalog.