Service Creator Service creator enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education. Each published service has an associated record producer catalog item. Users designated as managers and editors create and design these catalog items. End users can request services by ordering the catalog item. All services belong to a published service category, which has an associated application and modules. When a user orders the catalog item for a service, the ServiceNow system creates a new task record within the application for that service category. Users designated as service fulfillers for the department complete these tasks to fulfill the service request. Service creator processActivate Service CreatorAn administrator can activate the Service Creator plugin to access the application.Manage a serviceUsing the Service Creator, department managers can request a new service category, designate editors and service fulfillers for that category, and create and publish services.Add a questionYou can add a question using the service workspace.Designing ServicesService creator includes an interface for designing services.Create or edit an unpublished serviceThe service category manager or editor can create and edit services within that category.QuestionsQuestions added to a service are presented to users who request the service through the service catalog. The answers entered by the requesting user provide the details for that specific service request.Publish a serviceA service must be published to appear in the service catalog. When first created, new services appear in the Draft Services related list for the service category. Published services appear in the Services related list for the service category. The manager of a service category can publish draft services.