The Types tab provides a list of question types you can add to the
service. These may include generic types that you can use to create custom questions, or
preconfigured, commonly-used questions defined by an administrator. Each preconfigured
question may be added to a particular service only once. Generic types may be added
For example, a tuition reimbursement service might ask the requesting user for the name
of the course using a generic Single Line Text question, or for the employee that completed
the course using a preconfigured reference to the User [sys_user] table.