ServiceNow Voice

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ServiceNow Voice

Release version:
Washington DC
Yokohama
Xanadu
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UpdatedFeb 1, 2024
1 minute read

Washington DC
ServiceNow Voice

Cloud Call Center has been renamed to Voice. You will see the name change for all labels and components after you upgrade to the San Diego release. See ServiceNow Voice release notes for more information.

ServiceNow Voice

Integrate a third-party phone system with your ServiceNow® Voice instance to drive the efficiency of your call center without having to navigate through multiple systems while attending a call. Help managers analyze the calls and view call metrics at one place.